ASTD-NEFL February Career Management Special Interest Group(CMSIG) The Art of the Apology: The importance of saying “I’m sorry” in the right way, at the right time.
Then join us for the February 28th Career Management Special Interest Group Program!
Featured Presenter: Kathy KanterKathy is a Corporate Trainer and Apology Coach. She conducts presentations and workshops that raise business awareness about the value of apologies. She emphasizes the importance of saying “I’m sorry” in the right way, at the right time. Kathy teaches proper acknowledgement and validation techniques that can de-escalate damaging situations, strengthen interpersonal skills, and improve relationships. Kathy works with managers, supervisors, and front-line staff to recognize key frustration indicators for customers and employees, connecting the importance of making amends to bottom line results.
Kathy is a Certified Staffing Professional with over 22 years of experience in the staffing industry. She has worked for independent, regional and national staffing firms throughout her career, spending the last 14 years with Kelly Services as an Area Manager and Director of Kelly Educational Staffing for Duval County Public Schools. Kathy served for many years as Chair of the WorkSource Advisory Council and President of the Florida Staffing Association’s Jacksonville chapter.
ASTD Competency Model: The Model emphasizes: (1) foundational competencies, or those that are important to everyone in the field, and (2) the specific areas of expertise (AOEs), which are the specialized knowledge and actions required by specific roles. This month’s program supports the ASTD competency of “IMPROVING HUMAN PERFORMANCE.” (Click on image of the model to enlarge)
Learn:
Program Details: Date:Thursday, February 28, 2013 Time:6:00 PM: Networking 6:15 PM: Program
Location:***Please note our NEW location for CM-SIG programs***Nova Southeastern University 6675 Corporate Center Parkway, Jacksonville, FL 32216 Room 208
Fees & Requirements:No cost, but you must be a member of NE Florida ASTD chapter to attend.
For additional information:Contact Lynn Higgison at 904-535-0029 (Cell) or LHiggison@aol.com.
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ATD NEFL CHAPTER
PO Box 551202
Jacksonville, FL 32255-1202